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General Cancellation Policy Reservation payments are fully refundable when South Coast Travel is notified in writing more than 180 days in advance from the date of arrival. Reservations canceled less than 180 days in advance, but more than 14 days prior to arrival will be accessed 25% of the total reservation when South Coast Travel is notified in writing. For cancellations made less than 14 days in advance from the date of arrival, South Coast Travel will assess 50% of the total reservation canceled. South Coast Travel will hold on account for one year the amount of the cancellation fee which may be applied toward the payment for any new reservation at Coral Cove beginning within one year of the originally scheduled arrival date. New reservations are subject to resort availability. Furthermore, no refunds will be granted for no shows, canceled or delayed flights or early departures, nor will your reservation payments be held on account for a new reservation under these circumstances. All cancellations that meet our Cancellation Policy and have a refund due will be processed in accordance to the policy stated, less a 5% credit card fee for those payments made by credit card. Refunds will be issued and processed within one month of written request. Block Hold & Group Cancellation Policy A block hold is where a block of rooms or the entire property is held for US$100.00 per room. The room block's purpose is to allow the principle party time to receive R.S.V.P.s from their potential guests and it allows their party members time to make deposits on the rooms that were held for them. Blocking the rooms prevents other unassociated parties from making reservations on the held rooms. Ex. A bride and groom decided to hold their wedding at Coral Cove and would like to hold 8 rooms in addition to theirs at the property for their guests. Thus, they make their 25% deposit on their reservation to secure their stay. They then pay $100 for each room they want to hold. Since they want to hold 8 rooms on the property, they will pay $100 for each room they hold amounting to $100 (8) = $800. In order to finalize this, the bride and groom would send the signed agreement, their 25% deposit on their reservation, and $800 for the rooms they are holding. Coral Cove would then hold these rooms and prevent other parties from reserving those dates. Once the held rooms are confirmed with a 25% deposit from the other guests, the $100.00 per room hold fees can be credited back towards the principles package. However, Coral Cove Resort will not credit the $100 on the account of the primary party for each held room that wasn’t booked. Ex. A party decides to block six rooms ($600), but Coral Cove only receives deposits from guests on four rooms. Coral Cove would thus credit the principle party $400 and the other $200 would non-refundable. All cancellations that meet our Cancellation Policy and have a refund due will be processed in accordance to the policy stated, less a 5% credit card fee for those payments made by credit card. Refunds will be issued and processed within one month of written request. Hurricane Policy
Coral Cove Resort
highly recommends that you purchase trip cancellation service if you are
traveling during the official hurricane season from June 1 to November 30.
The insurance will cover you in case of a natural disaster (please verify
all terms and conditions with the insurance company). If there is a Tropical
Storm Warning or a Hurricane Warning issued for Jamaica, Coral Cove Resort
may close before or during your scheduled reservation and you may be asked
not to come or be asked to leave early. If you do not purchase insurance
coverage, and are unable to travel, are unable to stay in our
accommodations, or are asked not to come or to checkout, or to depart the
island early due to a tropical storm or hurricane, Coral Cove Resort will
hold on account for one year, the unused balance of your reservation which
may be applied toward the payment for any new reservation beginning within
one year of the originally scheduled arrival date. We will not hold your
balance on account if the hurricane is not a threat to Jamaica and you are
unable to travel because of cancelled flights. You will not be refunded for
any of these circumstances. If you do not purchase insurance and are
currently on the island, if you choose to leave, you will not be refunded or
credited for the unused portion of your stay. Under all circumstances, Coral
Cove Resort shall not issue a refund whatsoever. |
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